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Why the diary is a clinical problem

Most couples do not stop coming to therapy because the therapy is not working. They stop because two people with demanding lives cannot both cross a city at six o’clock on a Tuesday, every week, for twelve weeks running. One of you is delayed. The next week the other is travelling. By the fourth cancellation the work has quietly ended, and the thing you came about is still there.

This matters more in couples work than in individual work, because couples therapy depends on continuity in a particular way. What makes it effective is not any single session but the accumulation: a pattern gets named, both of you recognise it, and over weeks you catch it earlier and earlier until you can catch it before it starts. That needs rhythm. Break the rhythm and each session goes back to reporting the fortnight rather than working on it.

Two careers, children, travel and a commute make that rhythm nearly impossible to protect in person. Sixty minutes of therapy becomes a three-hour commitment for two people, which is why couples work has historically belonged to those with unusual amounts of time. Remove the travel and the same hour becomes something you can keep for a year.

What changes on screen, honestly

Some things are genuinely different online, and it is worth knowing which rather than being told everything is equivalent.

Outcomes are comparable. The 2024 cohort in Psychotherapy Research found no meaningful difference in couple outcomes. That matches the wider teletherapy literature and this practice’s own experience.

The alliance builds more slowly. The same research found the working relationship developed at roughly twice the rate in person. This is the real trade, and the answer to it is method rather than reassurance: the opening sessions are more active, more structured, and less willing to let silence do work it cannot do over video.

Less of the body, more of the face. In a consulting room the therapist watches what happens between two people: who shifts, who turns away, who reaches. On screen some of that is lost. What is gained is two faces at close range, continuously, for the whole hour. In couples work, where so much of the material is in the flicker of expression when the other one speaks, that exchange is closer to even than people expect.

Two people, two places

A consulting room requires both of you to be in one building at one time. Video does not.

One partner in a hotel and one at home is a workable session. So is one of you in London and one in Dubai, which is a common arrangement in this practice. For couples who are separated, living apart while they decide, or where one partner has already moved out, it is frequently the only format in which the conversation happens at all.

It also means the work is portable. A relocation, a posting abroad, a period of living in different countries: none of these has to end the therapy and restart it with a stranger who does not know your history.

Home is not a neutral room, and that is useful

There is a version of a couple that arrives at Harley Street: coats on, best behaviour, the argument parked in the taxi. It is a real version. It is not the one having the trouble.

At home people are more themselves. The tone partners actually use with each other appears sooner. The interruption that is the whole problem happens live rather than being described afterwards. The work is not helped by a performance of the relationship, and the relationship shows up faster in a kitchen than in a consulting room in W1.

Privacy

For some people this is the deciding factor and it is rarely said plainly.

If you are senior in your field, known locally, or simply private, not being seen walking into a therapist’s building matters. Online there is no building, no waiting room, and no possibility of meeting someone you know on the stairs. Sessions are held by secure video, and the same professional confidentiality applies as in the room.

When couples come

Rarely at the beginning of the trouble. Usually at one of these points.

The same argument, on a loop, for years, about something neither of you can now remember starting. An affair, discovered or disclosed, and the question of whether this survives it. A marriage that has become an efficient domestic arrangement between two people who no longer talk. Sex that stopped, and the silence around the fact that it stopped. A decision that cannot be made: the move, the child, the parent who needs care. And couples who have decided to separate and want to do it without destroying each other or the children.

None of these is too late. Several of them turn out not to be about what you think they are about, which is usually the useful part.

Practical details

Sessions are weekly at a fixed time, by secure video, in English or in French, across the United Kingdom and internationally. Consulting rooms are available at Harley Street W1, Central London and Paris if you would prefer to begin in person and continue online.

The first step is a confidential conversation about what is happening and whether this is the right place for it. Both partners attend the initial consultation. You decide everything after that.

See also: couples and relationship therapy, online therapy, and couples therapy in Central London.

Common questions

Does online couples therapy actually work?

Yes, with one honest qualification. A 2024 study in Psychotherapy Research following more than a thousand married clients found no meaningful difference in couple outcomes between teletherapy and in-person work. The same research found that the therapeutic alliance developed roughly twice as fast in the room. That is worth naming rather than hiding: the first two or three sessions online ask more of everyone, and the work at the start is more active to close that gap. After that the difference stops mattering.

Can we attend from different places?

Yes, and this is the thing a consulting room cannot offer. One partner travelling and one at home is a normal session. For couples living apart while they decide, or where one partner has moved out, or where work has taken one of you abroad, it is often the only format in which the conversation can happen at all. It also means the work survives a relocation rather than stopping and starting again with someone new.

What do we need for an online couples session?

A room with a door that closes, a reliable connection, and an hour that nobody interrupts. Ideally one screen each rather than two people leaning into one laptop, because the angle matters more than people expect. If children are in the house, that hour has to be genuinely protected. Couples who take the session with one eye on the hallway do not get much from it.

Is it better to meet in person for the first session?

It can be, and it is a good compromise where it is practical. Meeting once at Harley Street or Central London and continuing online tends to shorten the slower alliance-building described above. It is not a requirement, and a great many couples work entirely online from the assessment onwards.

What if only one partner wants to attend?

That is common, and individual work on a relationship can still be valuable, particularly where the difficulty connects to early attachment history or a pattern repeating across relationships. Couples work is better with both partners present, but either arrangement is possible and neither is a failure.

When is online couples therapy not the right answer?

Where there is current domestic abuse or coercive control, couples work is not indicated in any format, and the online setting makes it harder to establish whether either partner can speak freely. Where one partner has been brought under duress. And where an affair is ongoing and undisclosed to the therapist, in which case the work cannot do what it appears to be doing. These are identified at the assessment.

Do you offer couples therapy in French?

Yes. Dr Jacquet is French and works in both languages, online and at Harley Street and Paris. A significant part of the couples practice is francophone or bilingual, including couples where the partners do not share a first language.

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