Privacy Policy
Philippe Jacquet & Associates (“we”, “us”, “the practice”) is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what information we collect, how we use it, and the rights you have over it.
Who we are
For the purposes of data protection law, the data controller is Philippe Jacquet & Associates. If you have any questions about this policy or how your data is handled, you can contact us at [email protected].
What information we collect
We collect information that you provide directly to us, including when you complete the contact form, request an initial consultation, or correspond with us by email or phone. This may include your name, email address, telephone number, preferred location, and the content of your message. Where you go on to become a client, we hold clinical records relating to your care.
We also collect limited, anonymised information about how visitors use our website (such as pages viewed and approximate region) through privacy-focused analytics that do not use tracking cookies or identify you personally.
How we use your information
We use the information you provide to respond to your enquiry, to arrange and manage appointments, to provide psychotherapy and related services, and to meet our professional, legal and regulatory obligations. We use anonymised website analytics to understand how the site is used and to improve it.
Lawful basis for processing
We rely on the following lawful bases under UK GDPR: your consent (for example, when you contact us); the performance of a contract (to provide services you have requested); our legitimate interests (to respond to enquiries and run the practice); and compliance with legal obligations. Where we process special category data concerning your health, we do so on the basis of your explicit consent and for the provision of health and social care by a professional bound by a duty of confidentiality.
Clinical confidentiality
Information shared in clinical sessions is held in strict confidence and kept separately from general website data. It is not disclosed to any third party (including employers, insurers, GPs or family members) without your explicit consent, except where a narrow legal or safeguarding obligation applies. Those circumstances are explained clearly at the outset of any clinical work.
Sharing your information
We do not sell your personal data. We only share it where you have given consent, where it is necessary to provide a service you have requested, or where we are required to do so by law. Any third parties who process data on our behalf (such as secure email or scheduling providers) are required to safeguard it appropriately.
Cookies and analytics
Our website uses privacy-respecting analytics that do not set tracking cookies or collect personally identifiable information. Any essential cookies used are limited to those required for the site to function.
Data retention
We keep personal data only for as long as necessary for the purposes set out above, or as required by our professional and legal obligations. Clinical records are retained in line with the relevant professional guidance, after which they are securely destroyed.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, including secure storage and restricted access.
Your rights
Under UK GDPR you have the right to access the personal data we hold about you; to request correction of inaccurate data; to request erasure; to restrict or object to processing; to data portability; and to withdraw consent at any time. To exercise any of these rights, please contact us at [email protected].
Complaints
If you have a concern about how we handle your data, please contact us so we can address it. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be published on this page.
This policy was last reviewed in 2026. Please confirm the details against your own circumstances and professional guidance before relying on it.